英文道歉信
英文道歉信1Dear David:
I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7，December sooner，but when I have told you the reason，I trust you will be convinced that the neglect was excusable.When your letter arrived，I was just in Hong Kong.As my family could not forward it to me during my absence，it has been，therefore，lying on my desk until the moment when I took it up.Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip。 I shall be pleased to give you an account to of them ……此处隐藏1720个字……nt, it should be RMB 6787 instead of RMB 3887.42.
We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.
Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.
Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.
Your sincerely
Alfred Zhuang
Front Office Manager
